Occasionally CloudBerry Backup demonstrates unexpected behavior and the regular troubleshooting methods like restarting or reinstalling the app are not helpful. For this purpose, CloudBerry Backup features a comprehensive logging mechanism that might help you or CloudBerry's support team to analyze the experienced issues.
By default, CloudBerry Backup stores logs in the following directory:
However, if you want to save logs to a different directory, execute the following command:
./cbb saveLog -p "/users/robert/Desktop"
|saveLog||Indicates that logs are to be saved to a specific directory||—|
|-p||Specifies the directory to which the logs will be saved||String|
In order to send logs to CloudBerry's support team, execute the following command:
./cbb sendLog -u "userName" -e "email" -m "The app keeps crashing!" -l
|-e||Your email address||String|
|-m||The message for the support team. Please make it descriptive!||String|
|-l||Indicates that logs should be saved in temporary directory||—|
It is also possible to configure default logging settings via command line with the following command:
./cbb option -set logging -mode High -rotation 60 -path "/Users/"
|-mode||Logging level||Disable / Low / High / Debug|
|-rotation||Logs purge frequency (in days)||Integer|
|-path||Default logging path||String|
The logging directory must have read and write permissions for all users (chmod 777).