In-Session Options

Once the session is established, a in-session menu appears on the top of the host screen: Windows

MacOS

This control allows you to perform the following actions:

Show this control always on top
View the quality of connection and warnings about poor quality of the connection
Access menu to copy the computer ID and PIN to clipboard, record the session, manage outgoing connections, report a problem with Diagnostics
Start a chat
Change a display mode for multiple monitors (only in case the remote computer has several monitors)
Mute/unmute the sound
Mute/unmute the microphone
Minimize/maximize the screen
Manage outgoing connections
Switch between View Only/Full Control mode
Exit the session

Topmost In-Session Menu

There is also a number of available features via the topmost View menu. By clicking this menu you can access the following settings:

Access options with Options
Mute/unmute the microphone
Select playback device
Select Recording device
Forward system sounds from remote computer
Record the session
Transfer files
Request full control
Send Ctrl-Alt-Del
Paste on remote computer
Manage monitors in case of the remote computer has several monitors
View Options > Show Remote Cursor. Displays the remote machine cursor
View Options > Hide Desktop Wallpaper. Hides the desktop wallpaper, which may affect the speed of connection
View Options > Disable Aero Style. Disables the Windows Aero style, which may affect the speed of connection
View Options > Image Quality. Manages the quality of remote image
Remote Screen Resolution. Changes the remote display screen resolution. Use this option if you want to speed up the connection
Share clipboard
Manage remote black screen and input
View remote computer info
Personalize background color on the remote computer
Access MSP360 website
View About
Check for Connect Agent updates
Report a problem with Diagnostics
Adiust the disconnection behavior:

During the session, you can select the display mode for multiple monitors on a remote side.

Select available monitor options while the session is active. The following options are available:
- Particular monitor. Displays contents of the selected monitor
- Multiple monitors in one window. Displays all monitor content in one window combining the view
- Multiple monitors in separate windows. Displays each monitor's contents in a separate window. You can switch between these windows